Refund policy

Last updated: May 11, 2026

At PAWLIFY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used products
• Personalized/custom items
• Items damaged by improper use

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: pawws11@gmail.com